“Patient Experience Playbook:

4 Steps to a Mature Experience Program”

Free Download


Impact Makers begins Experience Design with Patient Understanding

The Patient Experience Journey starts much earlier and lasts much longer than when a patient receives care. The graphic below provides an example of a typical patient experience journey.

Contact Us

We'll answer your Patient Experience questions:


Bogdan Stanciu
Experience Lead
804-836-7656
bstanciu@impactmakers.com


Matt Curtin
Director of Healthcare Business Strategy
804-248-9228
mcurtin@impactmakers.com

Learn more about patient experience with !mConnect


“Patient Experience Playbook: 4 Steps to a Mature Experience Program”

Free Download